Terms & Conditions

 General 

Please read the following terms and conditions carefully. By ordering Goods from this site you are deemed to have understood and accepted.
This site is owned and administrated by Topace Limited registered office:
54-76 Bissell street
Birmingham
B5 7HP


You may contact us at this address or by email to admin@hosso.co.uk

 

 Privacy statement 

This privacy policy covers only the HOSSO website, links within this site to other websites are not covered by this policy. HOSSO site does not store or capture personal information, but merely logs the user's IP address which is automatically recognised by the web server. We use IP addresses contained in the web server's log files to analyse trends, administer the site, track user movements through the site as an aid to future development.

 

 Cookies 

We only use cookies for collecting information relating to the users' countries of viewing. We will not collect any information about you except that required for system administration of the web server. A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer. It's stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but to protect your privacy your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

 

 Not what you were expecting? 

We want you to be completely satisfied with your new purchase from us. If for any reason you’re not happy with your items, please fill in the RETURNS FORM, within 24 hours we will authorise the return than simply return them to:

Topace Ltd
54-76 Bissell Street
Birmingham
West Midlands
B5 7HP


unworn in their original packaging within 14 days for a refund or exchange. Once we receive the goods back to our warehouse, we will refund their full amount as soon as possible and within a maximum of 14 days.We will be obliged to refuse the return of any shoes if they are worn or have any marks or creases on them.You will be refunded the full amount less any postage  charges.

 

 Faulty Returns 

For Faulty or incorrect items please contact us to arrange their return upon receipt we will either refund in full or despatch an alternative. 

 

 Receipts 

Please make sure you get a receipt when you post back to us. If the parcel goes missing and you do not have a receipt, regrettably we are unable to process a refund.

 

 Complaints 

If you have a complaint please email to customerservices@hosso.co.uk or write to:

Topace Ltd
Customer Services
54 -76 Bissell Street
Birmingham
West Midlands
B5 7HP


We aim to deal with complaints speedily and sympathetically.

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